Troubleshooting

Quick fixes for the most common issues. Still stuck? Email [email protected].

My exchange won’t connect / “API check failed”

• Formion verifies a new key with a balance call, so the key needs read permission.
• Add every IP from the whitelist to your API key — see How to Start — API Connection.
• Enable trading permission; keep withdrawals disabled.
• Binance Futures: Formion detects hedge or one-way position mode itself; if you get a position-mode mismatch error, switch to one-way mode (or disable hedge) on the exchange. Bybit: use a Unified Trading Account (UTA).
• Use a fresh key if you rotated it on the exchange.

Telegram not linked”

Some features (and the FORA bot) require a linked Telegram. Link it in formion.ai → Profile → Connections.

My balance shows $0 or “—”

• A momentary “—” usually means a balance read is being retried — it should refresh on the next tick.
• If it persists, re-check the API key’s read permission and IP whitelist.

My bot isn’t trading

• Make sure the bot is set to Active (not Paused).
• Live bots require a Pro (5) or Institutional (unlimited) plan; the free tier runs paper bots only.
• Confirm the bot’s exchange is still connected and funded.

My chart alert didn’t fire a trade

• The alert’s Webhook URL must be set to the Formion webhook, and the Message must contain the bot’s exact Open/Close token.
• The bot must be Active, and the exchange connected. See Webhook Automation.

Order rejected” (min size / insufficient margin)

• Most venues require a minimum order value (~$5) — increase your size.
• Check you have enough free margin (lower the leverage or size).

I’ve hit my AI limit

Each plan has an AI budget (Neural ~$2/mo · Pro $5/day · Institutional $30/day). Connect your own key (BYOK) on any tier for effectively unlimited usage, or upgrade your plan. See Pricing & Tiers.

Something looks wrong / a number seems off

Hard-refresh the page (Ctrl/Cmd + Shift + R) to clear a stale cache, then retry. If it persists, tell us at [email protected].